Introduction
At Naaz Tours and Travels, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our taxi services, tour packages, and website.
We respect your privacy and are committed to protecting your personal data. This policy will inform you about how we handle your personal data, your privacy rights, and how the law protects you.
Last Updated: January 2025
Information We Collect
We collect information about you when you use our services. The types of information we collect include:
Personal Information:
- Full name and contact details (phone number, email address)
- Pickup and drop locations for taxi bookings
- Travel dates and time preferences
- Payment information and transaction details
- Emergency contact information (when provided)
Booking Information:
- Trip details including destinations and duration
- Vehicle preferences and special requirements
- Number of passengers and luggage details
- Tour package selections and customizations
Technical Information:
- IP address and device information
- Browser type and operating system
- Website usage patterns and pages visited
- Location data (when permitted by your device)
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process bookings, arrange transportation, and provide customer support
- Communication: To send booking confirmations, updates, and important service notifications
- Payment Processing: To handle payments, refunds, and maintain financial records
- Service Improvement: To analyze usage patterns and improve our services and website
- Safety & Security: To ensure the safety of our customers and drivers
- Legal Compliance: To comply with legal obligations and resolve disputes
- Marketing: To send promotional offers and updates (with your consent)
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and performance
- Provide personalized content and advertisements
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
Data Protection & Security
We take the security of your personal information seriously and have implemented appropriate measures to protect it:
- Encryption: All sensitive data is encrypted during transmission
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Control: Only authorized personnel have access to customer data
- Regular Updates: We regularly update our security systems and conduct audits
- Payment Security: We do not store credit card details on our servers
- Staff Training: Our team is trained on data protection and privacy practices
Data Sharing: We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Service providers who help us operate our business (payment processors, technology providers)
- Drivers for essential trip information
- Legal authorities when required by law
- Emergency services to protect safety and security
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to your personal information we hold
- Correction: You can ask us to correct or update inaccurate information
- Deletion: You can request deletion of your personal data (subject to legal requirements)
- Opt-out: You can unsubscribe from marketing communications at any time
- Data Portability: You can request a copy of your data in a portable format
- Withdraw Consent: You can withdraw consent for data processing where applicable
To exercise any of these rights, please contact us using the information provided below.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: sales@naaztourandtravels.com
Phone: +91 99981 42109 | +91 94291 14053
Address: Near Bus Stop, Sasan Gir, Dist. Junagadh, Gujarat - 362135
Business Hours: Monday to Sunday, 6:00 AM - 10:00 PM
Response Time: We will respond to your privacy-related inquiries within 48 hours.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Booking and payment records: 7 years (for legal and tax compliance)
- Marketing data: Until you opt-out or request deletion
- Website analytics: 2 years
- Inactive accounts: May be deleted after 3 years of no activity
Policy Updates: We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or SMS. Your continued use of our services after such modifications constitutes acceptance of the updated policy.